Privacy notice
How we collect, use and protect your personal information.
Last updated: 6 November 2026
Who we are
Stridewell Ltd is the controller of the personal information described in this notice. We're registered in Scotland, company number SC897402. Our registered office is 3/4, 319 Sauchiehall Street, Glasgow, Scotland, G2 3HW.
To contact us about your information, email info@stridewellonline.co.uk or call 07585 596022.
Information we collect
- Enquiries: your name, email address, phone number if you give it, the type of enquiry, your location, what and when you'd like to study, your message and your confirmation that you're 18 or over.
- Our services: your qualifications, study history, course preferences and any documents you choose to share so that we can support your application.
- University and business contacts: your name, role, organisation and work contact details.
- Website use: technical information such as your IP address, browser type and the pages you request. Our hosting provider processes this to deliver and protect the website.
We don't ask for information about your health, religion, ethnicity or other special categories through this website. If you need to share this kind of information to get support with an application, we'll ask for your explicit consent first.
How we use your information
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry | Legitimate interests in responding to people who contact us, or taking steps you've asked for before a contract |
| Provide guidance and application support | Contract |
| Send your application or documents to a university you've chosen | Contract |
| Keep financial, contract and complaint records | Legal obligation, or legitimate interests in running our business and handling disputes |
| Keep our website and systems secure, and filter spam | Legitimate interests in protecting our business and website users |
| Manage relationships with universities and partner organisations | Legitimate interests in running our business |
You don't have to give us your information, and no law requires you to. We need your name, email address and message to reply to you, and we need details of your qualifications to give you tailored guidance.
We don't sell your information, and we don't make decisions about you using only automated means. We'll only send you marketing if you've asked us to.
Who we share it with
- Netlify, Inc. hosts this website and stores form enquiries. Its service screens form enquiries for spam using Akismet, run by Automattic.
- Google provides our business email and document storage through Google Workspace.
- Universities and colleges receive your information when you ask us to support an application to them.
- Partner agencies receive your information only when they're involved in your application. We'll tell you before this happens.
- Professional advisers, regulators and public authorities receive it when we need their advice or the law requires it.
International transfers
Some of our service providers are based in the United States. Netlify relies on the UK Extension to the EU-US Data Privacy Framework. Where a provider transfers information outside the UK on another basis, it uses UK adequacy regulations or contract terms approved for UK transfers. You can ask us for more information about these safeguards.
How long we keep it
- Enquiries that don't go further: 12 months after our last contact with you.
- Student records: up to 6 years after our work with you ends, for tax, legal and contract reasons.
- Business contacts: while the relationship is active, then up to 6 years if we need the records for tax, legal or contract reasons.
- Technical logs: for the period set by our hosting provider.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it or transfer it to you or another organisation. Some of these rights depend on our lawful basis and may not apply in every case.
You have the right to object to any use of your information that's based on legitimate interests. You can also object to direct marketing at any time.
If we rely on your consent, you can withdraw it at any time by emailing us. This won't affect anything we did before you withdrew it.
Using these rights is free. We'll normally reply within one month.
Complaints
If you're unhappy with how we've used your information, tell us first by emailing info@stridewellonline.co.uk. We'll acknowledge your complaint within 2 working days and respond without undue delay.
You can also complain to the Information Commission's Office (ICO). Visit ico.org.uk/make-a-complaint or call 0303 123 1113.
Age
Our services are for people aged 18 or over. We don't knowingly collect information from anyone younger. If you think we have, please contact us and we'll delete it.
Cookies
This website doesn't use analytics or advertising cookies.
Changes to this notice
We'll update this notice when our services or suppliers change. The date at the top shows when we last changed it.